1. Information We Collect
We collect the following categories of data when you book or interact with us:
- Personal Info: Name, contact details (email, phone), Emirates ID, passport details, and driver’s license.
- Rental Data: Booking dates, car preferences, payment history, and rental records.
- Payment Details: Collected via secure third-party gateways; we do not retain credit/debit card information.
- Technical & Usage Data: IP address, browser type, device information, and cookies (for analytics and website improvement).
- Accident or Claim Info: Police/fine reports, damage assessments, and insurance documentation.
2. Accident or Claim Info: Police/fine reports, damage assessments, and insurance documentation.
Your data is processed for purposes including:
- Processing rental bookings and managing services.
- Identity verification and compliance with UAE driving and insurance regulations.
- Payment, security deposit handling, and fraud prevention.
- Communicating updates or addressing emergencies.
- Enhancing customer experience and improving our website.
- Marketing (if consent is provided).
3. Legal Basis & Compliance.
We process your data based on:
- Contractual necessity (rental agreement execution).
- Legal obligations (compliance with UAE law and RTA requirements).
- Legitimate interests (fraud prevention, service improvement).
- Consent (for promotional communications).
4. Data Sharing & Disclosure
We do not sell or rent your personal data. We may share information with:
- Service Providers: Payment gateways, insurance, analytics, and customer support agents.
- Authorities: RTA, Dubai Police, courts or government agencies as required by law.
- Affiliates and partners: in cases of fleet coordination or legal compliance.
- Business Transfers: during mergers or acquisitions, in compliance with data protection standards.
5. Data Security Measures
We employ robust safeguards including:
- Encryption (SSL/TLS) for data in transit.
- Secure servers and firewalls.
- Access controls and staff training.
- Regular security audits to maintain compliance.
6. Data Retention
- Rental booking records and key documents retained for minimum of 12 months, or longer if required by law.
- Security deposit/payment card info kept securely for up to 30 days after vehicle return, then deleted.
- Marketing/contact information stored until opt-out request received.
- CCTV or dashcam footage retained for no longer than 30 days, unless needed for investigations.
7. Your Rights Under UAE PDPL
You may request:
Access, rectification, or deletion of your data (in compliance with legal requirements).
Limit or object to processing, where applicable.
Data portability, subject to technical feasibility.
Withdrawal of marketing consent at any time.
To exercise your rights, contact our Data Protection Officer at info@carcruise.ae.
8. Cookies & Tracking
We use cookies and similar technologies to:
Analyze website traffic and enhance user experience.
Save your preferences for smoother booking workflows
You can disable cookies in your browser settings, but this may affect site functionality.
9. International Data Transfers
Your information may be transferred outside the UAE. We implement appropriate safeguards (like data protection agreements) to ensure equivalent protection, and only when lawful.
10. Children’s Privacy
Our services are strictly for customers aged 21 and above. We do not knowingly collect data from minors under 21.
11. Third‑Party Links
Our site may contain links to external websites. We are not responsible for their privacy policies or practices. Please review their privacy notices before sharing any personal data.
12. Policy Changes & Updates
We may periodically update this Privacy Policy. Changes will include a revised Effective Date. Continued use of our service implies acceptance of changes.
13. Contact Information
If you have any questions or wish to exercise your data rights:
CarCruise Rentals LLC
Office no 1646
Tamani Arts Building
Business Bay. Dubai, UAE
Email: info@carcruise.ae
Phone: +971 50897 1969
By using CarCruise Rentals LLC website or services, you acknowledge and agree to the terms of this Privacy Policy.